Once your order has been shipped, you will receive a tracking number via phone / email.

Please allow up to 3 business days for processing before your order is shipped.

UK Free Shipping (2-3 working days) - orders over £100

• Evri tracked service

UK Standard Delivery (2-3 working days) - £4.99

• Evri tracked service

UK Next Day Delivery (orders placed before 2pm) - £5.99

• Evri tracked service
• Orders must be placed Monday-Friday. Orders placed after 2pm on Friday will be shipped the following Monday

Ireland (4-5 working days) - £11.99

• Royal Mail International Standard Delivery tracked service

Once your order has been shipped, you will receive a tracking number via phone / email

Europe Standard Delivery (6-7 working days) - £16.99

• Royal Mail International Standard Delivery tracked and signed service

USA & Canada Standard Delivery (3-4 working days) - £37.99

• UPS International tracked and signed service

Rest of World Standard Delivery (7-14 working days) - £34.99

• Royal Mail International Standard Delivery tracked and signed service

Please be aware we are not responsible for the payment of duties, taxes, or any other fees associated with international shipments

You will receive a full refund if the item/s are returned within 14 days of receiving your order. The items must be unworn, with tags + in perfect condition.

If you would like to return your order, please use the chat function on the bottom right hand corner of our website stating your order number, items you want to return, and reason for return. We will then send you our return address.

Returns shipping is to be paid for by the customer and will be your responsibility until we have received the package.

Please retain proof of postage / a tracking number - once we have received your return we will refund you within 7 working days.

Be sure to include your order number and name as a reference inside your package.

You can contact us by sending an email to hello@basicsbyredi.com or by dropping us a message on instagram @basicsbyredi, alternatively, you can use the chat button on the bottom right of this page.

The below information applies to both uk + ireland / international deliveries.

You can use our chat service on our website to track your order. If you have any questions, please use the chat function or DM us on instagram @basicsbyredi, we will be more than happy to help!

Once an item has been dispatched and is in the possession of the designated shipping company, the responsibility for its delivery shifts to the shipping company, therefore redi cannot be held liable for items not delivered or stolen during transit. If you encounter any issues with the delivery of your order, we recommend that you contact the shipping company directly for more detailed information and assistance - our DMs are always open so if on the rare occasion this does happen, please reach out and we will do everything we can to help.

Please be aware we are not responsible for the payment of duties, taxes, or any other fees associated with international shipments.